A leader in the delivery of bespoke solutions in Global Travel Payment Solutions

Ben

Axcess Merchant Services has a long history in the supply and designing of bespoke payment services, founded in 2007, we are recognised for our skills in providing tailored payment solutions that deliver answers to the unique needs of challenging sectors of the e-commerce market place - where we have become especially skilled is in catering to merchants flagged by payment networks or acquiring banks as, "high risk."

Ben

"High Risk" translates to sectors like travel, entertainment, and hospitality—where services are often delivered months after payment is made. Airlines, O T As, ticketing companies, hotels and holiday companies all fall into this high-risk category simply because they deal with delayed delivery of goods or services - often with complicated fulfilment chains and inter reliance on multiple fulfilments to deliver the actual product their customer purchased - villa rentals, event organizers, car hire providers... the list is long and where each supplier sits in it and each actual purchased product ever changing.

Ben

Axcess has the knowledge, skills and connections to be a serious game changer for merchants within this complex eco-system . We have multiple payment gateways and partner over three hundred and ninety acquiring banks and payment facilitators that allows us to support transactions in one hundred and seventy nine different currencies via card and alternative payment methods, This connectivity and reach means that we can create customized e-commerce and payment solutions. that are tailored to individual needs and requirements We do not simply offer an off the shelf, one-size-fits-all setup. We first listen to the requirement, then make sure we understand the clients business so that we design and deliver precisely what each client in this high-risk, interdependency heavy space needs to thrive, whether that’s scaling nationally or taking on global markets. that require multiple solutions in multiple currencies, delivered via multiple gateway connections, to multiple acquiring banks with the differing appetites necessary to to able to meet differing regional demands and risks

Ben

In appropriate or outgrown payment systems are still a massive hurdle for growing merchants . We see so many instances where they bottleneck businesses that are ready to innovate, ready to expand, but but can’t because their payment infrastructure just isn’t designed to keep up with their growth and ambitions. That’s why Axcess brings innovative strategies and solutions to the table, ensuring reliability and security for our partner-merchants in these demanding industries.

Ben

When it comes to the travel industry, payment downtimes or disruptions are, simply not an option.

Ben

Implementing risk mitigation strategies is, absolutely critical. And to tackle this, the multi-acquirer strategy is one of those solutions that really stands out. By working with multiple acquiring banks or payment processors, the merchant can ensure that no single disruption can bring their operations to a halt.

Ben

Now, take a step further and add a multi-supplier - multi gateway strategy. This is where a merchant collaborates with different payment service providers to minimize downtime risks even more. By diversifying these partnerships, the merchant is safeguarding its operations from unexpected supplier issues, whether that's outages, pricing tweaks, technical hitches or a basic change in the banks risk appetite that suddenly changes its whole view of the relationships it holds with merchants in a sector - often regardless of how good or profitable an individual merchant's performance is. Multiple supplier constructions are one of the smartest moves any forward-thinking travel business can make.

Ben

We deliver another layer of resilience through our advanced fraud management and product tools. This is where third-line data becomes a game changer. By incorporating additional customer transaction details, and customer preferences, during the payment process, we both reduces risks of fraud, make dispute resolutions much faster and more effective. and introduce new revenue and service opportunities.

Ben

Let me share an example to put this into perspective. A travel operator, working with us, integrated trust facility solutions to mitigate and resolve risk during volatile periods in their market. This safeguarded their cash flow when disruptions hit, ensuring their operations didn’t grind to a halt. It’s these kinds of tailored risk strategies that really set Axcess apart as a high value partner for merchants in this incredibly demanding sector.

Ben

An additional solution in our product tool box is Refundplus a gateway service option that offers merchants a unique service edge and extra income opportunity by seamlessly integrating into the payments flow a super simple API integration into their customer purchase journey.to support the merchants ability to offer enhanced terms of refund that eliminates the friction customers face when they suddenly find they face a circumstance that stops them using their purchase whilst also for the merchants opening up a new opportunity to generate additional revenue with every single transaction. Refundplus allows our merchants to make 100% refunds whilst keeping 100% of the transacted value.

Ben

Consumers, they prefer brands that make their lives easier. A survey by Narvar highlighted that 96% of consumers said they’d stick with brands offering hassle-free refund processes. That’s a massive indicator of how significant refunds are in building loyalty. and reducing the anxiety customers feel when committing to a purchase that will not be fulfilled for several months - such as a holiday or airline flight ticket or festival ticket.

Ben

Now, some numbers. By adding enhanced refund terms experience is that sales can jump by 15%., or more. This is not just a nice-to-have feature—it’s a game-changer. Customers see that enhanced refund option, and suddenly, their hesitations melt away. They hit ‘buy’ with confidence, and that confidence fosters long-term trust and repeat business. It’s, extra bottom line revenue and, just smart business.

Ben

So, when you’re looking at ways to enhance customer experiences while also boosting revenue, a solution like Refundplus dovetails perfectly with those goals.

Ben

Axcess has the knowledge, skills and connections to be a game changer for merchants within this complex eco-system . We create payment solutions. that are tailored to individual needs and requirements and we design and deliver precisely what each client both seeks and needs - why not contact us at axcessms.com to test us with your requirements?